Computer technical support
ICT Systems Support (Heinemann IT Professionals)
Andrew Smith
Building & managing a world class IT help desk
Bob Wooten
Course ILT
Course Technology
Itil for Dummies
Peter Farenden
Introduction to Help Desk Concepts and Skills
Susan Sanderson
Picasso on a schedule
Stephen K. Wiggins
World Class IT Service Delivery
Peter Wheatcroft
Guide to Computer User Support for Help Desk and Support Specialists
Fred Beisse
Implementing ITIL
Randy A. Steinberg
Introduction To Computer Information Systems
Geoffrey Steinberg
A guide to customer service skills for the Help Desk professional.
Donna Knapp
A beginner's guide to understanding technical support
Jose-Albin D. Afable
Operational Support and Analysis
John Sansbury
Effective Help Desk Specialist Skills
Darril R. Gibson
Help!
Ralph Wilson
Tech support 101
Andrew Brown
It Service Management Foundations
Ron Palmer
Assurer le soutien technique
Daniel Vinet
Mac Answers! Certified Tech Support
Bob LeVitus
A Guide to Help Desk Technology, Tools and Techniques
Dione McBride
A Guide to Computer User Support for Help Desk & Support Specialist (Preview Edition)
Fred Beisse
How to start and run your own computer repair business
Joe Wisinski
Guide to Service Desk Concepts
Donna Knapp
Getting an IT Help Desk Job for Dummies
Tyler Regas
Excel 2000 answers!
Gail Perry
A Guide to Help Desk Concepts
Donna Knapp
Bring Your Own Device
The Chartered Institute for IT BCS
Delivering world-class technical support
Navtej Khandpur
Microsoft Office 2000 technical support training kit
The IT professional's guide to managing systems, vendors & end users
Neil Plotnick
Guide to Customer Service Skills for the Service Desk Professional
Donna Knapp
Unix & Linux answers!
Charlie Russel
Service transition based on ITIL V3
Jan Van Bon
A Career in customer service and tech support
Jeff Mapua
Management of new federated services
Technical support
King, Rachel (Children's book author)
IT Service Management
Ivor Macfarlane
Architecting ITIL
Randy A. Steinberg
Job descriptions for system administrators
Tina Darmohray
Practical It Service Management
Thejendra BS
