Author
A. Parasuraman
Marketing Research:
A. Parasuraman
Marketing Research:
Servqual, a multiple-item scale for measuring customer perceptions of service quality
A Parasuraman
Servqual, a multiple-item scale for measuring customer perceptions of service quality
Techno-Ready Marketing
A. Parasuraman
Techno-Ready Marketing
SERVQUAL
A. Parasuraman
SERVQUAL
Marketing Research
A. Parasuraman
Marketing Research
Ama Educators' Proceedings Enhancing Knowledge Development in Marketing 1990 (Ama Educator's Proceedings Enhancing Knowledge Development in Marketing)
A. Parasuraman
Ama Educators' Proceedings Enhancing Knowledge Development in Marketing 1990 (Ama Educator's Proceedings Enhancing Knowledge Development in Marketing)
A Conceptual Model of Service Quality and Its Implications for Future Research (Report No 84-106)
A. Parasuraman
A Conceptual Model of Service Quality and Its Implications for Future Research (Report No 84-106)
The Nature and Determinants of Customer Expectations of Service (Working Paper, Report No 91-113)
A. Parasuraman
The Nature and Determinants of Customer Expectations of Service (Working Paper, Report No 91-113)
An Empirical examination of relationships in an extended service quality model
A. Parasuraman
An Empirical examination of relationships in an extended service quality model
A conceptual model of service quality and its implications for future research..
A. Parasuraman
A conceptual model of service quality and its implications for future research..
I/M Marketing Research
A. Parasuraman
I/M Marketing Research
Marketing Research
A. Parasuraman
Marketing Research
All 17 works
Marketing Research With Webcard And S P S S Cd-rom
A. Parasuraman
Marketing Research With Webcard And S P S S Cd-rom
Moving forward in service quality research
A. Parasuraman
Moving forward in service quality research
Spss Software
A. Parasuraman
Spss Software
Understanding Literature Mla Update Paperback Plus Kalaidjian Understanding Andwriting About Literature
A. Parasuraman
Understanding Literature Mla Update Paperback Plus Kalaidjian Understanding Andwriting About Literature
Ten lessons for improving service quality
Leonard L. Berry
Ten lessons for improving service quality
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