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Servqual, a multiple-item scale for measuring customer perceptions of service quality by A Parasuraman · Bookplated
Servqual, a multiple-item scale for measuring customer perceptions of service quality
Servqual, a multiple-item scale for measuring customer perceptions of service quality
1986
39 pages
Written by
A Parasuraman
,
A. Parasuraman
,
Valarie A. Zeithaml
,
Leonard L. Berry
Servqual, a multiple-item scale for measuring customer perceptions of service quality
A Parasuraman
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